WHAT IS YOUR RETURNS POLICY?
If you wish to return an item,
please circle your reason for returning on the enclosed Dispatch Note and
ensure both item and Dispatch Note are sent back using the returns address
provided within 14 days of receiving your order.
All returned items must be unworn, unwashed, complete with original tags and/or
packaging if applicable.
All Items must be in original, resalable condition.
We advise to try on shoes on a clean surface until you are certain you are
keeping them. Shoes should be returned unmarked and in their original,
undamaged shoe box as this is considered part of the product. Shoes that are
returned without a box, in a damaged box or with marked soles may not be
accepted, and may be sent back to the customer.
Please make sure all returned items are well packaged, so as not to be damaged
in the post and are sent with a trackable, insured service as we cannot take
responsibility for items damaged or lost in the return transit.
If returned an item from outside the UK, please clearly mark the package
‘RETURNED GOODS’, to avoid any customs charges. GKR KARATE is NOT responsible
for any return custom charges made.
Please note that we do not refund the original delivery costs on items
that are unsuitable, however we will send any size exchanges to you free of
charge regardless of destination.
If you have received an item that is deemed defective please contact our
Customer Service Team to arrange for the item to be sent back, see our
defective item FAQ for more details.
If you have any further queries please use our “Contact Us” form
ensuring you state your Sales Reference Number if applicable.
HOW DO I RETURN MY ORDER?
If you wish to return an item, please circle
your reason for returning on the enclosed Dispatch Note and ensure both item
and Dispatch Note are back with us using the returns address provided within 14
days of receiving your order, returns sent back to us outside this period will
be refused. For more information on our Returns Policy click here.
If you have any further queries please use our “Contact Us” form ensuring you
state your Sales Reference Number if applicable.
WHO PAYS FOR MY RETURN SHIPPING?
We do not pay for return postage on items
that are unsuitable, however we will send any size exchanges to you free of
charge regardless of destination. Should you be returning a faulty item for a
refund we will refund both the original shipping costs and the return delivery
costs.
Please note: If you are returning an unsuitable item for a refund we will refund
the cost of the item only and not the original delivery cost. Should you be
returning a faulty item for a refund we will refund both the original shipping
costs and the return delivery costs provided that proof of postage is given. If
you have any further queries please use our “Contact Us” form ensuring you
state your Sales Reference Number if applicable.
UNDELIVERABLE PACKAGES- RETURNED TO SENDER
Occasionally orders are returned to us as undeliverable. Unfortunately orders that are returned to us as undeliverable are not able to be re-shipped. If we receive a “Returned To Sender” package then you will be issued a full refund including original shipping charges. Please note: If the package has been refused by the customer then we will only refund the product and not the shipping costs.
If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website depending on the remaining stock levels. If you have checked your tracking information and suspect your order may be undeliverable, please allow 6 weeks for its return to us. If you have not had confirmation of refund within this time, please Contact Us.
WHEN WILL YOU PROCESS MY RETURN?
Once we receive your return we aim to
process it within 7 working days. Depending on your payment method this can
take 3-5 working days to be processed into your account. If you have opted
for an exchange on the size of an item and provided we have the exchange items
in stock, you should receive notification of the exchange being processed
within 3-5 working days.
Refund and exchange times may vary during sale and holiday periods.
If you have any further queries please use our “Contact Us” form ensuring you
state your Sales Reference Number if applicable.
THE PRODUCT I HAVE RECEIVED IS FAULTY
If the item you received is faulty, please contact customer support quoting your order reference number, your name, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us across a few photographs of the fault. The photographs will be sent across to our representatives from the appropriate brand to determine the course of action.
Please ensure you get in touch with us regarding a faulty item before sending it back to us, or we may not be able to issue a full refund on it for you.
Please note that we may not be required to provide a refund if you continue to use the goods after discovering the fault.
See our Store Policy for further details.